Subscription & Refund Policy

This policy explains how Pan & Plates subscriptions, free trials, billing, cancellations, and refunds work. It’s part of our Terms of Service. We’ve tried to keep it short and fair—no hoops, no hidden fees.

Plans and prices

All prices are in U.S. dollars and exclude any applicable sales tax or VAT, which is calculated at checkout.

• Starter — $9/month or $89/year
• Pro — $15/month or $149/year
• Family — $22/month or $219/year, with up to 6 household profiles

Plans include weekly five-meal menus, aisle-sorted shopping lists, macro-balanced nutrition plans, 60+ video masterclasses, and the cook-along timer, with features varying by tier as described on our pricing page.

Free trial

Every new member gets a 7-day free trial, and no card is required to start. If you add a payment method during the trial, your first charge happens on day 8 unless you cancel before then. If you don’t add a card, your trial simply ends and nothing is charged. One trial per person or household.

Billing and renewal

Subscriptions renew automatically at the end of each monthly or annual period at the then-current price, charged to your payment method on file. For annual plans, we email you a reminder 7 days before renewal. Receipts are sent to your account email and are available in Account → Membership.

Cancellation

You can cancel any time in Account → Membership—it takes a couple of taps. Cancellation stops future renewals; you keep full access until the end of the period you’ve already paid for.

Refunds

• Monthly plans: we don’t provide refunds or credits for partial months.
• Annual plans: request a full refund within 14 days of your initial purchase or of an annual renewal. After 14 days, your plan runs to the end of the term without a refund.

To request a refund, email support@panandplates.com from your account email. Approved refunds go back to the original payment method and typically appear within 5–10 business days.

EU and UK consumers: right of withdrawal

If you live in the EU or UK, you have a statutory right to withdraw from a purchase within 14 days without giving a reason. Because digital content is available immediately, you may be asked to agree that access starts right away; where the law allows, a proportionate amount may be deducted for the portion of the service already provided. To withdraw, contact support@panandplates.com with a clear statement of your decision. This right is in addition to our own refund terms above.

App Store and Google Play purchases

If you subscribed through the Apple App Store or Google Play, billing, cancellation, and refunds are handled by Apple or Google under their policies. Manage or cancel your subscription in your device’s store settings, and request refunds directly from the store—we can’t issue refunds for those purchases.

Price changes

We’ll notify you by email at least 30 days before a price change affects your subscription. The new price applies from your next renewal after the notice period, and you can cancel before then if you don’t want to continue.

Failed payments

If a payment fails, we’ll email you and retry the charge up to 3 times over 10 days. If all retries fail, your subscription is paused and premium features are locked until you update your payment method in Account → Membership. Your saved preferences and history are kept while paused.

Gift subscriptions

Gift subscriptions are prepaid for a fixed term and don’t renew automatically. Unredeemed gifts can be refunded to the purchaser within 14 days of purchase; once redeemed, they aren’t refundable or exchangeable for cash, except where required by law.

Contact

Billing questions? Email support@panandplates.com. Pan & Plates, Inc., 2261 Market Street #5182, San Francisco, CA 94114, USA.